Welcome to the Aeon, Amphibic & City Portal Support Centre

SA COVID-19 LOCKDOWN: Aeon & Amphibic will continue to provide ITC remote support, onsite support, maintenance & repairs to businesses operating in essential industry sectors.

Remote support & assistance is also available for non-essential businesses, the public and work from home employees.

Please e-mail helpme@aeon.co.za to log a support request or log your request online at http://helpme.aeon.co.za/

If you are operating in an essential industry sector include your Essential Service Certificate.
For faster response times give as much details as possible describing your request.

To escalate urgent support requests send a WhatsApp to 053 830 8000 after opening your ticket. Note your name, business name, helpme ticket number and a short description of your issue in the WhatsApp.

NOTE: WhatsApps with a ticket number will have priority over WhatsApps without a ticket number.

Aeon’s COVID-19 Essential Service Provider Certificate can be viewed at https://www.aeon.co.za/p/1946

Current Network Notices:


NOTE: In case of an e-mail outage you might not be able to log support request via e-mail to helpme@amphibic.co.za. If this is the case you can make use of the web interface of our support system at http://helpme.amphibic.co.za to log support request.
Notices of service outages are also published on our Facebook page at http://fb.me/AmphibicDesign and at http://helpme.amphibic.co.za .

All Aeon Computer, Amphibic ITC, Kimberley City Portal and IneXt support issues are managed via the Aeon Support Ticket System.

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.